Purchases & Refunds
There could be several reasons for a failed payment. Please double-check your card details (card number, expiration date, CVV) and ensure you have sufficient funds. Sometimes, issues can also stem from the payment system or your bank. If you continue to experience problems, try an alternative payment method or contact your bank for assistance.
We are committed to your satisfaction. To request a refund, please visit our "Refund Policy" page for detailed information on the conditions and process. Ensure you submit your request within the specified timeframe.
To redeem a coupon code, enter the code into the "Discount Code" or "Coupon" box on the checkout page before completing your transaction. Be sure to click "Apply" for the discount to be activated.
Making Courses
Go to your profile settings by clicking on your profile icon at the top right.
Select "Account Information" from the menu.
In the "Name" field, enter your updated full name.
Click "Save Changes" to apply the update.
What type of courses can I suggest?
Answer: We welcome all course ideas across the many fields Elutify offers, including Marketing, Business, Technology, Design, Personal Development, and more. Our goal is to provide valuable content that meets the needs of our learning community.
How do I submit a course suggestion?
Answer: You can submit your course ideas through the "Course Requests" form on this page. Please fill in all the required details and describe your idea in the message section.
What information should I include in my suggestion?
Answer: To help us better understand your idea, please include: the potential course title, main topics covered, what learners will achieve, and why you believe this course is a good fit for Elutify. You can see examples in the "Your message" field of the form.
Who will review my suggestion?
Answer: Elutify's dedicated team will review all course suggestions to assess their relevance, market demand, and development potential on our platform.
When can I expect a response to my suggestion?
Answer: We strive to review all submissions promptly. Response times may vary depending on the volume of requests received. We will contact you via email or phone (if provided) once our review is complete.
If my idea is accepted, what happens next?
Answer: If your idea aligns with Elutify's direction, we will contact you to discuss further development of the course, including finding a suitable instructor or outlining the next steps.
Can I submit multiple course suggestions?
Answer: Yes, you are welcome to submit multiple different course ideas. We encourage you to send us unique and potentially valuable concepts.
To change your password, visit the login page and click "Forgot Password?" or "Reset Password". You can also change your password within your account settings once logged in.
REPORTING
Didn't find the answer?
While we've done our best to cover all common inquiries in our FAQs, we understand you might still need personalized assistance.
Please fill out the form below, and our friendly support team will get in touch with you as soon as possible to help resolve any issues or questions you may have.